Privacy Policy

Gensform ("Gensform," "we," "us," or "our") operates the website at gensform.com and the Gensform web application (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please stop using the Service.

We collect the following categories of information:

• Account information: your name, email address, and password when you create an account.
• Profile and brand data: workspace name, brand settings, social account connections, and any content you upload or generate.
• Usage data: pages visited, features used, clickstreams, session duration, and error logs.
• Device data: IP address, browser type, operating system, and referring URL.
• Payment information: processed via our third-party payment provider (Polar); we do not store card numbers or banking details.
• Communications: messages you send us via email or in-app support.

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process subscription payments and manage your account.
• Send transactional emails (account confirmation, password reset, billing receipts).
• Send product update and marketing emails (you may opt out at any time).
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.
• Generate aggregated, anonymised analytics to understand how the Service is used.

We do not sell your personal information. We may share it with trusted third parties only as described below:

• Service providers: cloud hosting, analytics, payment processing, email delivery, and AI model providers — bound by data-processing agreements.
• Social media platforms: when you connect a social account, we share content on your behalf per your instructions.
• Legal requirements: if required by law, court order, or to protect the rights and safety of Gensform or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We use cookies and similar technologies to maintain sessions, remember preferences, and analyse usage. You can control cookies through your browser settings; disabling them may affect Service functionality. We use analytics tools (such as Vercel Analytics) that collect anonymised usage data.

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 90 days, unless retention is required by law or for legitimate business purposes (such as resolving disputes or preventing fraud).

We use industry-standard security measures, including encryption in transit (TLS) and at rest. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but will notify you promptly if a breach affecting your data occurs.

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Withdraw consent where processing is consent-based.
• Data portability — receive your data in a machine-readable format.

To exercise any of these rights, email us at team@gensform.com. We will respond within 30 days.

Your data may be processed in countries outside your own. Where we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us at team@gensform.com and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Continued use of the Service after changes take effect constitutes your acceptance.

Questions or concerns about this Privacy Policy? Email us at team@gensform.com.